FAQs

Yes, we do!

Our main shipping destinations include the United States, Canada, Australia, the United Kingdom, France, Germany, Italy, Spain, and Singapore.

Please note that remote areas may incur additional shipping fees.

If you’re located outside of these countries, shipping costs may be slightly higher and will be calculated at checkout.

If you find that your address isn’t available for delivery, please contact our customer service, and we’ll do our best to make sure your order reaches you.

Since our jewelry are handmade with care.
Orders are typically shipped within 3 business days after payment is received.

Delivery time depends on your location. For standard shipping, orders usually arrive within 7–21 business days after shipment. Please note that delivery may take longer during peak seasons or under special circumstances, with possible delays of 3–5 business days. We always do our best to ensure timely delivery.

For estimated delivery times by region, please checkout our Shipping Policy.

There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.

If you wish to cancel your order for any reason, please contact our customer service team via email or WhatsApp as soon as possible. We will do our best to assist you in canceling your order. However, once standard products have been shipped or customized products have entered the production process, we will no longer be able to cancel the order. Therefore, we strongly advise you to double-check your order details before placing it to avoid any mistakes.

Orders above $79 USD, get free shipping! For orders under $79 USD, our economy shipping is a flat $8.90 USD. Remote area may cost more. International economy flat is $12.90 USD.

You can click<here> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

We cover 100% of the loss!

If your package gets lost or stolen during transit, simply contact our customer support. We'll reship your order within 3–5 days after confirming.
If you purchased our <Worry Free Purchase™️> at checkout, you’ll have the option to receive a full refund or a replacement

We offer a 30-day money-back guarantee starting from the delivery date. If you’d like to return your order, please contact us at support@yuseacrystal.com

For more details, please check ourReturn Policy.

Absolutely. Each piece is 100% handcrafted with care and detail.

At Yusea Studio, we take pride in creating hand-strung bracelet and necklace. No mass production, just craftsmanship you can feel.

Every piece is made with AAA-grade natural crystals, carefully selected for their clarity and energy.

We never use synthetic, dyed, or resin-treated stones.

Yes. Because each crystal is formed naturally, slight variations in color, texture, and inclusions are completely normal. That’s what makes every piece one of a kind.

Yes! We offer custom sizes upon request.
If your wrist or neck size differs from our standard size by more than 2 cm, simply leave a note at checkout or contact us before placing your order.

We also offer personalized pieces

Thoughtfully designed based on your zodiac , manifestation goals, or current life journey, creating a one-of-a-kind bracelet or necklace that truly belongs to you.

You can explore our Personalized Collection to learn more.

No, you don’t need to. You can make purchases and checkout as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you checkout at the shopping cart page.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.”

After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.