Privacy policy

Overview

Last updated: January 18, 2025

Yusea Crystal (“we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (“the Site”) or make a purchase. By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect certain types of information to ensure a smooth shopping experience and provide you with personalized services.

1.1 Personal Information

Name, Contact Information, and Address: When you make a purchase or create an account, we collect your name, email address, phone number, and shipping address to process and deliver your orders.
Payment Information: Your payment details (such as credit card or PayPal information) are processed securely through our payment service providers. Yusea Crystal does not store your full payment information.
Account Details: If you create an account, we collect login credentials (username and password) to manage your preferences and order history.

1.2 Automatically Collected Information

Device Information: We collect details such as your IP address, browser type, operating system, and device identifiers to maintain security and improve performance.
Usage Data: We track how you interact with our Site, including pages visited, time spent, and actions taken, to optimize user experience and website functionality.

2. How We Use Your Information

We use your information for the following purposes:

Order Fulfillment: To confirm, process, and ship your orders efficiently.
Customer Support: To communicate with you, answer inquiries, and resolve issues.
Personalization: To recommend products, send special offers, and enhance your shopping experience.
Improvement & Analytics: To analyze user behavior and improve our services and product offerings.
Legal Compliance: To comply with applicable laws, regulations, and lawful requests.

3. Sharing Your Information

We may share your information with third parties only when necessary to operate our business effectively.

3.1 Service Providers

We partner with trusted third-party providers for services such as payment processing, order fulfillment, shipping, analytics, and marketing. These partners are authorized to access personal information only as needed to perform their services on our behalf.

3.2 Legal Obligations

We may disclose information when required by law or when we believe it is necessary to protect our legal rights or comply with judicial or government processes.

3.3 Business Transfers

In the event of a merger, acquisition, or business transfer, your information may be transferred as part of that process. You will be notified of any such change affecting your personal data.

4. Data Retention

We retain personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Security of Your Information

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, misuse, or loss. While we strive to protect your information, please note that no online platform can guarantee 100% security.

6. Your Rights

You have the following rights concerning your personal information:

Access: Request access to the information we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request deletion of your information, except when we are legally required to retain it.
Marketing Preferences: Opt out of receiving promotional emails by following the unsubscribe link in our emails or contacting us directly.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance functionality, personalize content, and analyze traffic. You may disable cookies in your browser settings, but doing so may limit some website features.

8. Children’s Privacy

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors. If such information is inadvertently collected, it will be promptly deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our Site indicates your acceptance of any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@yuseacrystal.com

Address: Yusea Crystal Studio, 2-16 Fayuen St, Mong Kok, Hong Kong SAR