Terms of Service

Overview

Welcome to the Yusea Crystal website (the “Site”). By accessing or using the Site, you (the “User”) agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, please refrain from using our Site or services.

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the Site and all services, products, and content made available by Yusea Crystal (“Company,” “we,” “us,” or “our”). By visiting, browsing, or purchasing through our Site, you acknowledge that you have read, understood, and agreed to these Terms.

2. Eligibility

By using the Site, you represent that you are at least 18 years of age or have the consent of a parent or legal guardian. You also agree to comply with all applicable local, national, and international laws and regulations when using our Site.

3. Use of the Site

3.1 Prohibited Uses

• Using the Site for any unlawful purpose or to solicit others to perform unlawful acts.
• Violating any intellectual property rights, including those owned by Yusea Crystal or others.
• Transmitting or uploading malicious code, viruses, or harmful software.
• Attempting to disrupt or compromise the security or functionality of the Site.

3.2 Account Responsibility

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Please notify us immediately if you suspect unauthorized use of your account.

4. Product Information, Availability, and Warranty

4.1 Product Descriptions

We strive to ensure that all descriptions, images, and details of our crystal jewelry are accurate and true to their natural characteristics. However, variations may occur due to the handcrafted nature of our products and natural differences in crystals. We do not guarantee that all product descriptions are entirely error-free or identical to the actual product.

4.2 Product Availability

All products displayed on the Site are subject to availability. We reserve the right to modify, limit, or discontinue any product at any time without prior notice.

4.3 Product Warranty

Yusea Crystal guarantees that our products are made with genuine materials and careful craftsmanship. Warranty coverage applies only to manufacturing defects and does not cover damage caused by improper use, normal wear, or unauthorized alterations.

• Each product’s warranty terms may vary depending on its type or material.
• Products damaged due to misuse or negligence are not eligible for replacement or refund under warranty.
• If you believe your item has a manufacturing defect, please contact our support team with order details and photos of the issue.

4.4 Claim Process

1. Contact us via email at support@yuseacrystal.com with your order number and a description of the issue.
2. Once reviewed, we will provide further instructions regarding repair, replacement, or return options.
3. Shipping costs for warranty claims may vary depending on the case.

5. Pricing and Payment Terms

5.1 Pricing

All prices listed on the Site are in USD and subject to change without prior notice. Prices may fluctuate due to material costs, exchange rates, or updates to our collections. In the event of an error in pricing, we reserve the right to cancel or adjust affected orders.

5.2 Payment Methods

We accept the payment methods displayed at checkout, including major credit cards and PayPal. By submitting payment information, you authorize Yusea Crystal to charge your selected method for the total purchase amount, including taxes, shipping, and handling fees where applicable.

6. Shipping and Delivery

6.1 Shipping Policy

We strive to process and ship your orders as promptly as possible. Estimated delivery times are provided for reference only and may vary based on destination, customs, and external logistics factors beyond our control.

6.2 Shipping Rates

Shipping fees will be displayed during checkout. International customers are responsible for any applicable duties or import taxes.

7. Return and Refund Policy

7.1 Return Eligibility

We accept returns within 30 days of delivery for unworn, unused items in their original packaging. Items with confirmed manufacturing defects will be refunded or replaced free of charge.

7.2 Non-Refundable Items

Final sale or custom-made pieces are not eligible for return or refund unless defective upon receipt.

7.3 Refund Process

Refunds will be issued to the original payment method once the returned product is received and inspected. Processing times may vary depending on your bank or payment provider.

8. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information. By using our Site, you consent to our Privacy Policy.

9. Intellectual Property Rights

9.1 Ownership

All designs, text, graphics, logos, product images, and website materials are the intellectual property of Yusea Crystal or its licensors and are protected by copyright and trademark laws.

9.2 Limited License

You are granted a limited, non-transferable, non-exclusive license to use the Site for personal, non-commercial purposes. Any unauthorized use of content is strictly prohibited.

9.3 Restrictions

You may not reproduce, distribute, modify, or create derivative works from any content of the Site without express written consent from Yusea Crystal.

10. Third-Party Tools and Links

10.1 Third-Party Tools

We may offer access to third-party services or tools. You acknowledge that such tools are provided “as is” and that Yusea Crystal bears no responsibility for their operation or outcomes.

10.2 External Links

Our Site may include links to external websites for your convenience. Yusea Crystal is not responsible for the content, accuracy, or policies of third-party sites.

11. Disclaimer of Warranties

The Site and all content, products, and services are provided “as is” and “as available.” We make no warranties or representations regarding uninterrupted access, error-free performance, or absolute accuracy of information.

12. Limitation of Liability

To the fullest extent permitted by law, Yusea Crystal shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or goodwill, resulting from your use of the Site or products purchased through it.

13. Indemnification

You agree to indemnify and hold harmless Yusea Crystal, its affiliates, and employees from any claim or demand, including reasonable attorney’s fees, arising from your breach of these Terms or violation of applicable laws or third-party rights.

14. Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to conflict of law principles.

15. Changes to Terms

We may revise these Terms from time to time to reflect updates in our business, legal obligations, or user experience. The revised Terms will be posted on this page with a new “Last Updated” date. Continued use of the Site constitutes acceptance of the updated Terms.

16. Contact Us

For questions about these Terms or any related inquiries, please contact us:

Email: support@yuseacrystal.com

Address: Yusea Crystal Studio, 2-16 Fayuen St, Mong Kok, Hong Kong SAR